Shopping & Fit

What sizes do you offer?

We specialize in plus size fashion and offer sizes that typically range from EU 36 to 54.

Our collections are designed to fit and flatter curvy shapes – not just scaled up from smaller sizes.

How is the fit of your clothing?

All our styles are true to size, but the fit may vary depending on design and material.

Do you use plus-size models?

Yes! We believe in showing how our clothes fit on real curves. Our models wear sizes that reflect the average plus-size woman, so you can better imagine how the item will look on you.

Our SANDGAARD model is always a size EU 42/44.

Do you use AI images?

We strive to be as authentic as possible while also being transparent as a supplier.

From August 2, 2026, it will be mandatory to label AI-generated content with a watermark. Therefore, products for which images have been generated using AI will be clearly marked.

Our product images without models are authentic and photographed directly in production.

Payment

When will you charge the money?

Payment is only deducted when we ship your order.

The amount is reserved upon ordering, but is only charged when the order is shipped.

Delivery

How long does delivery take?

Orders are generally delivered within 2–5 business days in Denmark and 4–10 business days for international delivery.

You will receive a tracking link as soon as your order has been shipped.

Which delivery methods can I choose from?

When you proceed to checkout and enter your delivery details, you can select your preferred shipping method.

Orders over 699 DKK qualify for free shipping to a parcel shop.

Can I change the delivery method?

Once an order has been placed, we are unfortunately unable to change the delivery method.

We recommend that you contact us immediately so that we can cancel the order, allowing you to place a new order with the correct delivery method.

Can I track my order?

Parcels within Denmark can be tracked here at GLS.

Parcels outside Denmark can be tracked here

I have not received my package, what do I do?

Please contact us at send@sandgaard-essentials.dk, and we will help you track your package.

Can I cancel my order?

Yes, you can always cancel your order before we dispatch it.

You can request a cancellation here

We will process your request as quickly as possible and send a confirmation of the receipt of your cancellation.

Please note that we can only cancel orders that have not yet been dispatched from our warehouse. Therefore, we recommend cancelling your order as soon as possible.

Recommended cancellation request:

Monday - Friday before 1:00 PM

Saturday - Sunday: No deadline

Can I change an order after it has been placed?

No, unfortunately you cannot change your order once it has been placed.

We recommend that you cancel your order as soon as possible via our cancellation form and then place a new order for the correct size.

You can cancel your order here.

Returns & Claims

Can I return an item purchased online to a physical store?

No, the item must be returned to us by sending it back using the return label and return form included in your package.

Can I exchange an item for a different size?

You can return your package and then order the item again in the correct size.

I would like to return my online order, but I do not wish to use your return service. Is that okay?

If you wish to use a different return service, please be aware that the package is your responsibility until we receive it.

When returning items, the package must be sent to the correct address and directly to our warehouse. We do not accept packages that need to be collected from a parcel shop – the shipment must be sent via direct delivery. If this is not complied with, the package will be returned to the sender.

Therefore, we recommend that you use the return label that came with your original package, or contact us so that we can send you one by email.

Remember to track your package so you can ensure that it arrives at our warehouse.

I have received the wrong item / or an item is missing. What should I do?

Please contact us if you experience any issues with your package.

It will help us if you can attach photos.

How long will it take before I receive my refund?

Once the package has been received, we usually spend 2–4 business days processing your return. Once the return package has been inspected, we will refund the amount.

Depending on your bank, it may take 1–6 business days before the refund is visible in your account.